Frequently Asked Questions

We’re very competitive on pricing and offer extremely good value for money. If you can supply us with a copy of your latest bill we’ll be able to give you an exact quotation. What we can gaurantee though is outstanding service. 

If you fill out the form on the contact page and ket us know your SPID number from your latest bill we’ll check to see if a water meter would be beneficial to your business.

Click the Submit a Reading button at the top of the page. You can fill out the form on this page and that’s you done.

Yes. Since the 1st April 2017 vacant properties are treated the same way as occupied properties and are liable for water charges. See here for more information.

The water on a commercial premises can be cut off for non-payment. Customers are given various options for payment before this happens though and it will not be cut off automatically.

Fill out the form on our contact page and let us know. The request will have to come from the person named on the bill.

Yes. Fill out the form on our contact page and let us know. The request will have to come from the person named on the bill.

Please get in contact with us as early as possible contact page and we will work out a payment plan that will work for both of us.

Yes, we offer paperless billing. Simply let us know at the time of opening your account or get in touch to request it if you already have an account.

We strive to provide the highest quality service but we appreciate sometimes we may get it wrong, please use the contact us form and we will be in touch to resolve at the earliest opportunity.